SMS Terms & Consent

Last updated: March 27, 2026

Service Description

YepBook is a text-based appointment booking platform. Businesses sign up and receive a dedicated phone number. Their clients text that number to book, reschedule, or cancel appointments. YepBook also sends appointment confirmations, reminders, and replies on behalf of the business.

The primary phone number used for this service is (833) 866-9594.

How Consent Is Obtained

Business Owners & Employees

Business owners provide explicit opt-in consent during the signup process. When a business owner signs up at app.yepbook.com/signup or by texting "sign up" to (833) 866-9594, they:

• Enter their phone number voluntarily
• Receive a one-time verification code via SMS
• Enter that code to confirm their identity and consent to receive messages

By completing this verification, the business owner consents to receive SMS messages related to their account, including appointment notifications, employee alerts, and system messages.

When a business owner adds employees during onboarding, those employees are sent an initial text to set up their schedule. The employee's continued interaction with the system constitutes ongoing consent.

Customers (End Users)

Customers initiate contact by texting the YepBook number first. This is an inbound-first model:

• The customer sends the first message (e.g., "Can I get a haircut Thursday?")
• YepBook responds to facilitate the booking
• After booking, YepBook sends appointment confirmations and reminders

By initiating a text conversation with YepBook, the customer consents to receive replies and related appointment messages. Customers can opt out at any time by texting STOP.

Message Types

The following types of messages are sent from (833) 866-9594:

• Authentication: One-time verification codes for signup and login
• Appointment confirmations: Details of booked appointments
• Appointment reminders: Sent before upcoming appointments
• Booking conversations: AI-assisted replies to help customers book, reschedule, or cancel
• Business notifications: Alerts to owners/employees about new bookings, cancellations, and schedule changes

Opt-Out

Any recipient can opt out of messages at any time by replying STOP to (833) 866-9594. Upon receiving STOP, no further messages will be sent to that number. Recipients can re-opt-in by texting START.

Message Frequency

Message frequency varies based on usage. Business owners and employees typically receive a few messages per day related to bookings. Customers receive messages only in relation to their appointments — typically 1–3 messages per booking (confirmation + reminder).

Message and data rates may apply. YepBook does not charge for SMS; standard carrier rates apply.

Privacy

Phone numbers collected through YepBook are used solely for the purpose of providing the appointment booking service. Numbers are not sold, shared, or used for marketing purposes unrelated to the service.

Contact

For questions about our SMS practices, contact us at support@yepbook.com.